Customer Support

Material Support

As the Type Certificate (TC) holder for the Dornier 328 series, Deutsche Aircraft is your trusted partner for keeping your fleet operational and mission-ready.

We provide comprehensive material and parts support for the D328-100 (turboprop), D328-300 (jet), and are actively developing the global support infrastructure for the next-generation D328eco®.

Every component in our inventory undergoes strict quality control processes to ensure full compliance with the highest aviation standards before delivery.

Optimised Logistics. Minimum Downtime.

From routine replenishment to critical AOG requirements, we ensure fast and reliable delivery through a global logistics network.

Available Shipping Options

• Global express delivery via FedEx, DHL, TNT and UPS
• Local courier services and customer pick-up at Oberpfaffenhofen

REQUEST part ENQUIRY FORM
AOG Support

For urgent Aircraft on Ground Situations, contact us directly:
+49 8153 88 111 2998

Technical Support

Located at our headquarters in Oberpfaffenhofen near Munich, our Technical Support team forms the core of our Global Support Centre (GSC).



As the central interface for operators worldwide, the GSC delivers fast, expert support across all operational and technical aspects of the Dornier 328 platform, including multi-mission applications.


Your single point of contact for:


• Technical enquiries

• Engineering support

• Retrofit requests

• Documentation support
 • Operational issues

• Vendor coordination

• AOG support

• On-site assistance

• Entry-into-service (EIS) support



To ensure efficient handling, please submit all requests via our Service Problem Report (SPR).

Submit a service PROBLEM report (spr)
Global Support Center

Tel: +49 8153 88111 6666

Email: gsc.op@deutscheaircraft.com


Operating Hours
Monday to Friday

07:00 to 17:00 CET

Simulator

Our partner STS Aviation offers high-fidelity simulator training solutions for the D328-100 and D328-300, enabling a fully immersive and realistic training experience.

Level D Full Flight Simulators

Our simulators meet the highest certification standards, accurately replicating aircraft systems, avionics and flight behaviour to deliver a fully immersive training experience.


Flexible Training Model

Our dry lease approach allows operators to fully customise their training setup:
• Use your own instructors or training organisation
• Access approved training providers through our network


Location

Velbert, Germany
Bunsenstrasse 10, 42551 Velbert

Easily accessible from Düsseldorf (EDDL) and Cologne Bonn (EDDK)



Booking & Conditions

Simulator usage is subject to STS Aviation GmbH terms and conditions.
Dry lease only. Additional training services are arranged separately.

If you have any further questions, please contact 328planning@sts-aviation.de

Please request your training session using the form below. We will process
your request promptly and be in touch with you as soon as possible.

Submit a service PROBLEM report (spr)
Global Support Center

Tel: +49 8153 88111 6666

Email: gsc.op@deutscheaircraft.com


Operating Hours
Monday to Friday

07:00 to 17:00 CET

training

Develop your team’s capabilities with training directly backed by the Type Certificate holder.

At Deutsche Aircraft, our training department merges the latest engineering data with the deep institutional knowledge of the original manufacturer. This unique synergy ensures that your personnel receive the most accurate and up-to-date technical instruction available for the Dornier 328 series. We provide a comprehensive range of EASA-approved and customized courses designed to optimize your ground maintenance efficiency.

EASA Approved Type Training

• Category B1/B2 (Combined)

• Category C (Base maintenance and management)

Customised Training Solutions

Tailored courses for:

• Maintenance planning and engineering

• Supply chain and logistics

• Preparation for D328eco® operations

REQUEST TRAINING

Maintence
support

With over 20 years of aerospace experience, Deutsche Aircraft delivers comprehensive maintenance and repair solutions across a wide range of aircraft types. From routine inspections to complex structural repairs, all work is performed in accordance with approved engineering data from the Type Certificate holder.Our state-of-the-art facilities and dedicated maintenance teams ensure that every project undergoes a rigorous, detailed assessment. We are committed to the highest industry standards, delivering technical precision and safety in every hangar visit.

Why Deutsche Aircraft

• Direct access to OEM-approved engineering data
• Certified maintenance processes
• High precision and safety standards

Integrated Maintenance Capabilities

Our Oberpfaffenhofen facility includes:
• Avionics shop for flight systems and electronics
• Composite and sheet metal repair
• Non-destructive testing (PT, ET, UT)
• Component manufacturing in accordance with EASA Part 145
• Interior and specialised workshops (including upholstery, paint and tyres)
• Landing gear services

Two examples of seat layouts for the D328MR showing its flexibility for VIP or corporate shuttles

VIP / CORPORATE SHUTTLE

FEATURES
  • Optional extended range tank
  • Bespoke design possibilities
  • Spacious and comfortable cabin
  • Flexible PAX configuration
  • Large cargo compartment
  • SATcom / Wi-fi systems
  • In-flight Entertainment System
SPECS
RANGE – VIP Shuttle (8 PAX)
8 PAX
2126NM
Max Cruise Range
1968NM
RANGE – Corporate Shuttle (23 PAX)
23 PAX
1015NM
Max Cruise Range
976NM
CONFIGURATION
Curved, large, fully equipped hot and cold galley
Large wardrobe
Couch
Full-size lavatory
people icon
Flexible PAX configuration
Diamond icon
Highest quality standards
Suitcases icon
Large cargo compartment
passenger height icon
Full height cabin
mute icon
Low noise signature

Modification &
Completion

At Deutsche Aircraft, innovation is more than a goal, it is our heritage. Guided by the pioneering spirit of Claude Dornier, we blend decades of aeronautical expertise with a forward-thinking approach to solve the most complex challenges in regional aviation.

Our philosophy is rooted in the belief that technical precision and creative engineering can be combined to produce limitless solutions for our global customers. From the precision manufacture of a single quality-controlled part to the full-scale completion of an entire aircraft, we possess the specialized knowledge and facilities to deliver excellence at every scale.

"To surprise is to succeed." Following the Dornier tradition, we continue to push the boundaries of aviation, ensuring our customers stay ahead of the curve in a rapidly changing industry.

CONTACT US

Authorized
Service Center

As an authorized service center in the United States of America our partner Straight Flight Inc. offers a wide range of maintenance services for your Dornier 328.

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