Customer Support

Down

Service hours (cet)

Monday - Friday

06:30 - 00:30

Saturday 06:30 am - Monday 06:30 am

on call duty

Delivery performance

Level

Definition

Response

Ramp Time

AOG

Aircraft on Ground

2 hours

4 hours

Critical

Imminent AOG or work stoppage

8 hours

24 hours

Routine

Within published or quoted lead time (LTM)

48 hours

7 days

Material Support

As the TC holder for the Dornier 328 series, we are the major supplier of parts for the D328® turboprop (D328-100), and jet (D328-300), and the D328eco in the future. Quality is an integral component of our corporate philosophy. Our stock is quality controlled and can be dispatched safely and efficiently after orders are placed.

Parts enquiries

For parts enquiries please use the following contact form. We will get in touch with you as soon as possible.

For AOG Support please call +49 8153 88 111 2998.

spare parts service

When you are ready to order your parts, please contact us to check availability and the best shipping method. If all the parts are in stock and are ordered before 13:00 GMT from Monday to Friday, they will be dispatched on the same day.

Various shipping carriers can be used:

  • FEDEX
  • DHL
  • TNT
  • UPS
  • Airfreight
  • Truck carriage
  • Taxi service and Customer pickup

Technical support

Based at our headquarters near Munich, our Technical Support department is directly linked to our Global Support Centre which acts as the front end for our customers. It is designed to meet any demand from commercial operations to technical requirements for special missions. We can assist customers to solve problems connected to operational or maintenance activities, ensuring that legal requirements are always met and utilising all the engineering, technical data and flight test resources necessary for complete technical support.

Applications of our technical expertise include:

• Preparation of technical instructions
• Preparation of proposals and offers
• Information on customers
• Preparation of operational information
• Cooperation in external projects
• Co-coordinating of TC validation activities for foreign country authorities

Our Global Support Centre in Oberpfaffenhofen is your single point of contact for the following issues.

• Technical enquiries
• Engineering issues
• Request for retrofit
• Documentation
• Operational issues
• Vendor issues
• AOG support
• On-site support
• Entry-into-service (EIS) support

For any of above-mentioned enquires, please use our Service Problem Report (SPR) form and send it to the Global Support Centre via email:

Global Support Centre
Tel: +49 8153 88111 6666
Fax: +49 8153 88111 6565
Email: gsc.op@deutscheaircraft.com

Hours of Operations
Monday to Friday
7:00 a.m. to 5:00 p.m.
(local time Oberpfaffenhofen, Germany)

flight simulator

STS Aviation, in close cooperation with Deutsche Aircraft, offers simulator training for the Dornier 328-100 (turboprop) and 328-300 (jet) on a dry lease basis. This allows customers to select their own trainers or training organisations to match their individual requirements. If you do not have your own trainers or training organisation we are happy to provide you the contact details of an Approved Training Organisation (ATO).

The Dornier 328 simulators have a Level D classification and reproduce the standard avionics layout of a Dornier 328 aircraft.

The simulator training facility is located at Bunsenstrasse 10, in 42551 Velbert/Germany, which is easily accessible by car or train from Düsseldorf (EDDL) or Cologne Bonn Airport (EDDK).

Please note that our prices are for simulator dry lease, which excludes the cost of ATO, trainers, travel, and living, etc, which are to be borne by the customer.

All services are based on STS Aviation GmbH´s latest General Terms & Conditions.

If you have any further questions, please contact 328planning@sts-aviation.de.

Please request your training session using the form below. We will process your request promptly and be in touch with you as soon as possible.

STS Aviation, in close cooperation with Deutsche Aircraft, offers simulator training slots for their Dornier 328-300 Series (Jet) simulator on a dry lease basis. This allows customers to select their own trainers/training organisations to match their individual training requirements. In case you do not have your own trainers/training organisation we are happy to give you the contact details of an Approved Training Organisation (ATO).

The Dornier 328-300 Series simulator has a “Level D” classification and reproduces the standard avionics layout of a Dornier 328-300 Series aircraft.

The simulator is located at Bunsenstrasse 10, in 42551 Velbert/Germany and easily accessible by car or train from Düsseldorf (EDDL) or Cologne-Bonn Airport (EDDK).

Please note that our prices are for simulator dry lease, excluding cost for ATO, trainers, travel, living, etc, which are to be borne by the customer.

All services are based on STS Aviation GmbH´s latest General Terms & Conditions.

If you have any further questions, please do not hesitate to contact us at 328planning@sts-aviation.de.

We kindly ask you to request your training session online using the form below. We will process your request promptly and get back to you as soon as possible

TRAINING

EASA Part 147 Training Department (Approval No.: DE.147.0021) Comprehensive engineering and latest technical information only available at Deutsche Aircraft as the Type Certificate Holder, combined with the wealth of experience gained from our skilled personnel, ensures that we can offer you the best training available for the Dornier 328 aircraft. Currently we offer EASA approved combined category B1/B2, as well as category C type training courses for the Dornier 328-100 and 328-300 aircraft series. If no EASA approved training is required (e.g. for personnel in maintenance planning or supply chain) we can also offer customised training courses and seminars based on your individual training needs.

Request form - training courses

I`m interested in taking a training course. Please send me more information about the following:

Thank you! Your submission has been received!
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Maintenance Support

Aircraft Maintenance and repair

We offer a wide range of maintenance and repair services from simple line maintenance to engineering repairs. Our experience and skill set acquired over more than 20 years covers a host of aircraft from airliners to business jets and even helicopters. A combination of state-of-the-art facilities and highly skilled technicians ensures that no job is beyond us. We make sure that a detailed assessment takes place and any maintenance or repairs are carried out to the very highest standards by our highly skilled, dedicated maintenance team.

At Deutsche Aircraft, we have vast experience with all the Dornier models. When it comes to Dornier aircraft, we offer comprehensive services on the D328 series which includes all major modifications and upgrades.

Apart from our home base in Oberpfaffenhofen, the following line stations are currently active:

• Augsburg
• Manching
• Munich
• Stuttgart

With the capacity to handle many aircraft at any one time, our capable repair team ensures that each task is carried out with care. From repairs on an entire aircraft to individual components, we are equipped for any project. With our leading-edge facilities, we can handle any kind of repair to the interior or exterior.

component capabilities

We provide our customers with the highest standard of service and the confidence that all engineering data is approved by the Type Certificate holder. Within our approvals, we can also work on the following components in our capability list.

• Sheet Metal Shop
• Composite Repair Shop
• Avionic Shop
• Wood workshop
• Tyre Shop
• Upholstery Shop
• Boot Shop
• Paint Shop (components only)
• NDT Shop
• Component Manufacturing (i.a.w. 145.A.42(c))
• C1 Air Condition and Pressurization
• C14 Landing Gear
• C4 Doors and Hatches
• C15 Oxygen
• C5 Electrical Power & Lights
• C16 PropellersC6 Equipment
• C17 Pneumatic & Vacuum
• C7 Engine – APUC18 Protection / Ice / Rain / Fire
• C8 Flight Controls
• C19 Windows
• C9 Fuel
• C20 Structural
• C12 Hydraulic Power
• D1 Non Destructive Testing (NDT) includes:
– Liquid Penetrant Inspection (PT)
– Eddy Current Inspection (ET)
– Ultrasonic Inspection (UT)

Technical Publications

If you are in need of Dornier 328 / 328JET Technical Publications please contact us at techpub@deutscheaircraft.com.

Customers can access our In-Service Technical Publication (ISTI) Cloud here.

If you are already a customer and need access please contact us at techpub@deutscheaircraft.com

Alert service bulletinsPublication IndexDownloadAvailable manual
Name
Size
Date


Please find below latest ASB’s related to the Dornier 328 and 328 JET.

Equipment and Furnishings - Burns Passenger Seat Inspection - Cracked Eyebolts

- 328-100: ASB-328-25-048R0
- 328-300: ASB-328J-25-024R0

Fuel - Inspection of Bonding Straps Inside Fuel Tank

- 328-100: ASB-328-28-047R1
- 328-300: ASB-328J-28-023R1

Flight Controls - Inspection of the rudder control rod

- 328-100: ASB-328-27-046R1
- 328-300: ASB-328J-27-022R0

Propeller - High Pressure Pump Replacement

- 328-100: ASB-328-61-045R0

Wings – Inspection of Landing Flap Support 2

-
328-100: ASB-328-57-044R0

Wings – Inspection of Roll Spoiler Bearing Arms

- 328-100: ASB-328-57-043R0

Equipment/Furnishings – Cockpit Seats – Jammed AMSAFE Restraint System

- 328-100: ASB-328-25-040R2
- 328-300: ASB-328J-25-019R2

Fuel – Inspection of Fuel Line Clamps

- 328-100: ASB-328-28-041R2
- 328-300: ASB-328J-28-018R2

Landing Gear – Inspection of R/H Main Landing Gear Side Strut Pin

- 328-100: ASB-328-32-042 R0
- 328-300: ASB-328J-32-020 R0

Engine – Propeller Shaft Inspection and Replacement

- 328-100: ASB-328-72-040 R0

lnspection of the Elevator Pulley Support Bracket

- 328-100: ASB-328-27-039 R0
- 328-300: ASB-328J-27-017 R0

Wings – Inspection of the X-Rod (Connection Element Wing/Fuselage)

- 328-100: ASB-328-57-038 R3
- 328-300: ASB-328J-57-016 R3

Wings – Inspection of the Lower Inner Panel for Cracks

- 328-100: ASB-328-57-037 R2
- 328-300: ASB-328J-57-015 R2

Flight Controls – Inspection of the Rudder Spring Tab Lever Assembly

- 328-100: ASB-328-27-036 R3
- 328-300: ASB-328J-27-013 R2

Engine Controls – Quality issue with Engine Control Cables

- 328-100: ASB-328-76-034 R1

Fuel – Inspection of drain installation for auxiliary fuel tanks

- 328-300: ASB-328J-28-014 R1

The following Technical Publications are currently available:

Operation Manuals:
  • Dornier 328-x00 – Operational Package, composed of:
  • Airplane Flight Manual, serialized, Hard Copy or PDF
  • Airplane Operating Manual, serialized, Hard Copy or PDF
  • Quick Reference Handbook, serialized, Hard Copy or PDF
  • Weight and Balance Manual, serialized, Hard Copy
  • Dornier 328-x00 – Dispatch Deviation Procedure Guide (based on FAA MMEL)
  • Dornier 328-x00 – Master Minimum Equipment List (based on EASA or FAA rules)

Maintenance Manuals:
  • Dornier 328-300 – Airplane Characteristics for Airport Planning, Hard Copy
  • Dornier 328-x00 – AIPC – Cable Harness Listing, Hard Copy
  • Dornier 328-x00 – Aircraft Illustrated Parts Catalogue, Hard Copy
  • Dornier 328-x00 – Aircraft Maintenance Manual (D&O, JIC), Hard Copy
  • Dornier 328-x00 – Aircraft Maintenance Manual (D&O, JIC), PDF Version
  • Dornier 328-x00 – Aircraft Maintenance Manual – Cold Weather Operation
  • Dornier 328-x00 – Aircraft Maintenance Manual – Storage, Hard Copy
  • Dornier 328-x00 – Aircraft Recovery Manual, Hard Copy
  • Dornier 328-x00 – Suite of electronical Maint. Manuals (CAMSIS), Compact Disc. Composed of:
  • Aircraft Maintenance Manual (D&O, JIC)
  • Aircraft Illustrated Parts Catalogue
  • Consumable Material List
  • Fault Isolation Manual
  • Aircraft Recovery Manual
  • Power Plant Built-up Manual
  • Dornier 328-all – Consumable Material List, Hard Copy
  • Dornier 328-x00 – Component Maintenance Manual Manufacturer, Set of Hard Copies
  • Dornier 328-x00 – Corrosion Prevention and Control Program Manual, Hard Copy
  • Dornier 328-all – Component Repair Manual, Hard Copy
  • Dornier 328-x00 – Fault Isolation Manual, Hard Copy
  • Dornier 328-x00 – Ground Handling and Servicing Manual, Hard Copy
  • Dornier 328-x00 – Set of In-Service Technical Information (ISTI), Hard Copy
  • Dornier 328-all – Illustrated Tool and Equipment Manual, Hard Copy
  • Dornier 328-x00 – Maintenance Planning Document (incl. Excel Data Base)
  • Dornier 328-x00 – Maintenance Requirements Document, composed of:
  • Airworthiness Limitations Document
  • Certification Maintenance Requirements Document
  • Maintenance Review Board Report
  • Dornier 328-x00 – Nondestructive Testing Manual, Hard Copy
  • Dornier 328-x00 – Power Plant Built-up Manual, Hard Copy
  • Dornier 328-x00 – Rescue Manual, Hard Copy
  • Dornier 328-x00 – Structure Repair Manual, Hard Copy
  • Dornier 328-x00 – System Schematics Manual, Hard Copy
  • Dornier 328-x00 – Wiring Manual, Hard Copy

Modification & Completion

Innovation is at the heart of what we do, With the pioneering spirit of Claude Dornier still an essential part of our philosophy and practices we are continually looking to broaden our horizons as well as those of our customers. We have a strong body of knowledge and skills which mean that best practice and creativity can be combined to produce almost limitless solutions. From something as seemingly simple as the manufacture of a single part to the completion of an entire aircraft inside and out, we have what it takes to get it right and continually surprise.

Contact: gsc.op@deutscheaircraft.com

Certificates & Approvals

Für die folgenden Genehmigen konnten wir die Zerifikat nicht finden:
FAA Repair Station Certificate FAA_2022_31
NCAA Repair Station Certificate NCAA_2019_328SSG_AMODSSG
TCAA Repair Station Certificate
EASA Part 145 EASA-Formblatt-3_2014-02
DE.CAMO.0010_2020-07 DE.CAMO.0010_2020-07

EASA Part 21J Design Organization
EASA Part 21G Approved Production Organization
EASA Part 145 Maintenance organization through
EASA Part-CAMO.EASA Part 147 Training Organisation
ISO 14001
ISO 9001-2015
EN 9100-2018

Korrekturen:

EASA 21G Approved Production Organization (C1, C2 and D1 rating),
Das D1 rating haben seit 2018 nicht mehr.
 
EASA Part-M services (CAMO).
Seit 2020 heist das EASA Part-CAMO (Continuing Airworthiness Management Organisation)

Authorized Service Center

As an authorized service center in the United States of America our partner Straight Flight Inc. offers a wide range of maintenance services for your Dornier 328.

Authorized Service Center Straight Flight Inc.
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