Customer Support

Customer Support

Overview

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As the Type Certificate holder for the Dornier 328 series, Deutsche Aircraft is your dedicated partner in sustaining operational excellence and mission readiness. Whether you are operating the D328-100 (turboprop) or the D328-300 (jet), our Global Support Centre delivers technical support and unrivalled OEM expertise.


From 24/7 AOG support and advanced Maintenance, Repair and Overhaul services to EASA-approved training and high-fidelity simulator solutions, we combine the heritage of Dornier with rigorous quality standards, fully customised to your requirements.


Our team is committed to minimising your downtime via integrated logistics, while continuously evolving your fleet’s capabilities through bespoke modifications and technical enhancements.


Explore our specialised support services to find the right solution for your operations.

Material Support

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AOG Support

For urgent Aircraft on Ground Situations, contact us directly:
+49 8153 88 111 2998

As the Type Certificate (TC) holder for the Dornier 328 series, Deutsche Aircraft is your trusted partner for keeping your fleet operational and mission-ready.

We provide comprehensive material and parts support for the D328-100 (turboprop), D328-300 (jet), and are actively developing the global support infrastructure for the next-generation D328eco®.

Every component in our inventory undergoes strict quality control processes to ensure full compliance with the highest aviation standards before delivery.

Optimised Logistics. Minimum Downtime.

From routine replenishment to critical AOG requirements, we ensure fast and reliable delivery through a global logistics network.

Available Shipping Options

• Global express delivery via FedEx, DHL, TNT and UPS
• Local courier services and customer pick-up at Oberpfaffenhofen

Located at our headquarters in Oberpfaffenhofen near Munich, our Technical Support team forms the core of our Global Support Centre (GSC).



As the central interface for operators worldwide, the GSC delivers fast, expert support across all operational and technical aspects of the Dornier 328 platform, including multi-mission applications.


Your single point of contact for:


• Technical enquiries

• Engineering support

• Retrofit requests

• Documentation support
 • Operational issues

• Vendor coordination

• AOG support

• On-site assistance

• Entry-into-service (EIS) support



To ensure efficient handling, please submit all requests via our Service Problem Report (SPR).

Global Support Center

Tel: +49 8153 88111 6666

Email: gsc.op@deutscheaircraft.com


Operating Hours
Monday to Friday

07:00 to 17:00 CET

Simulator

Our partner STS Aviation offers high-fidelity simulator training solutions for the D328-100 (turboprop) and D328-300 (jet), enabling a fully immersive and realistic training experience.

Level D Full Flight Simulators

Our simulators meet the highest certification standards, accurately replicating aircraft systems, avionics and flight behaviour to deliver a fully immersive training experience.

Flexible Training Model

Our dry lease approach allows operators to fully customise their training setup:
• Use your own instructors or training organisation
• Access approved training providers through our network


Location

Velbert, Germany
Bunsenstrasse 10, 42551 Velbert

Easily accessible from Düsseldorf (EDDL) and Cologne Bonn (EDDK)



Booking & Conditions

Simulator usage is subject to STS Aviation GmbH terms and conditions.
Dry lease only. Additional training services are arranged separately.

If you have any further questions, please contact 328planning@sts-aviation.de

Please request your training session using the form below. We will process your request promptly and be in touch with you as soon as possible.

Develop your team’s capabilities with training directly backed by the Type Certificate holder.

At Deutsche Aircraft, our training department merges the latest engineering data with the deep institutional knowledge of the original manufacturer. This unique synergy ensures that your personnel receive the most accurate and up-to-date technical instruction available for the Dornier 328 series. We provide a comprehensive range of EASA-approved and customized courses designed to optimize your ground maintenance efficiency.

EASA Approved Type Training

• Category B1/B2 (Combined)

• Category C (Base maintenance and management)

Customised Training Solutions

Tailored courses for:

• Maintenance planning and engineering

• Supply chain and logistics

• Preparation for D328eco® operations

Maintence
support

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With over 20 years of aerospace experience, Deutsche Aircraft delivers comprehensive maintenance and repair solutions across a wide range of aircraft types. From routine inspections to complex structural repairs, all work is performed in accordance with approved engineering data from the Type Certificate holder. Our state-of-the-art facilities and dedicated maintenance teams ensure that every project undergoes a rigorous, detailed assessment. We are committed to the highest industry standards, delivering technical precision and safety in every hangar visit.

Why Deutsche Aircraft

• Direct access to OEM-approved engineering data
• Certified maintenance processes
• High precision and safety standards

Integrated Maintenance Capabilities

Our Oberpfaffenhofen facility includes:
• Avionics shop for flight systems and electronics
• Composite and sheet metal repair
• Non-destructive testing (PT, ET, UT)
• Component manufacturing in accordance with EASA Part 145
• Interior and specialised workshops (including upholstery, paint and tyres)
• Landing gear services

Technical
Publications

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CSI

Please find below latest ASBs related to the Dornier 328.

Equipment and Furnishings - Burns Passenger Seat Inspection - Cracked Eyebolts

- 328-100: ASB-328-25-048R0
- 328-300: ASB-328J-25-024R0

Landing Gear – Inspection of R/H Main Landing Gear Side Strut Pin

- 328-100: ASB-328-32-042 R0
- 328-300: ASB-328J-32-020 R0

Fuel - Inspection of Bonding Straps Inside Fuel Tank

- 328-100: ASB-328-28-047R1
- 328-300: ASB-328J-28-023R1

Engine – Propeller Shaft Inspection and Replacement

- 328-100: ASB-328-72-040 R0

Flight Controls - Inspection of the rudder control rod

- 328-100: ASB-328-27-046R1
- 328-300: ASB-328J-27-022R0

Inspection of the Elevator Pulley Support Bracket

- 328-100: ASB-328-27-039 R0
- 328-300: ASB-328J-27-017 R0

Propeller - High Pressure Pump Replacement

- 328-100: ASB-328-61-045R0

Wings – Inspection of the X-Rod (Connection Element Wing/Fuselage)

- 328-100: ASB-328-57-038 R3
- 328-300: ASB-328J-57-016 R3

Wings – Inspection of Landing Flap Support 2

- 328-100: ASB-328-57-044R0

Wings – Inspection of the Lower Inner Panel for Cracks

- 328-100: ASB-328-57-037 R2
- 328-300: ASB-328J-57-015 R2

Wings – Inspection of Roll Spoiler Bearing Arms

- 328-100: ASB-328-57-043R0

Flight Controls – Inspection of the Rudder Spring Tab Lever Assembly

- 328-100: ASB-328-27-036 R3
- 328-300: ASB-328J-27-013 R2

Equipment/Furnishings – Cockpit Seats – Jammed AMSAFE Restraint System

- 328-100: ASB-328-25-040R2
- 328-300: ASB-328J-25-019R2

Engine Controls – Quality issue with Engine Control Cables

- 328-100: ASB-328-76-034 R1

Fuel – Inspection of Fuel Line Clamps

- 328-100: ASB-328-28-041R3
- 328-300: ASB-328J-28-018R2

Fuel – Inspection of drain installation for auxiliary fuel tanks

- 328-100: ASB-328-28-047R1
- 328-300: ASB-328J-28-023R1

The following Technical Publications are currently available:

Operation Manuals:


  • Dornier 328-x00 – Operational Package, composed of:
  • Airplane Flight Manual, serialized, Hard Copy or PDF
  • Airplane Operating Manual, serialized, Hard Copy or PDF
  • Quick Reference Handbook, serialized, Hard Copy or PDF
  • Weight and Balance Manual, serialized, Hard Copy
  • Dornier 328-x00 – Dispatch Deviation Procedure Guide (based on FAA MMEL)
  • Dornier 328-x00 – Master Minimum Equipment List (based on EASA or FAA rules)

Maintenance Manuals:


  • Dornier 328-300 – Airplane Characteristics for Airport Planning, Hard Copy
  • Dornier 328-x00 – AIPC – Cable Harness Listing, Hard Copy

  • Dornier 328-x00 – Aircraft Illustrated Parts Catalogue, Hard Copy

  • Dornier 328-x00 – Aircraft Maintenance Manual (D&O, JIC), Hard Copy

  • Dornier 328-x00 – Aircraft Maintenance Manual (D&O, JIC), PDF Version

  • Dornier 328-x00 – Aircraft Maintenance Manual – Cold Weather Operation

  • Dornier 328-x00 – Aircraft Maintenance Manual – Storage, Hard Copy

  • Dornier 328-x00 – Aircraft Recovery Manual, Hard Copy

  • Dornier 328-x00 – Suite of electronical Maint. Manuals (CAMSIS), Compact Disc. Composed of:

  • Aircraft Maintenance Manual (D&O, JIC)

  • Aircraft Illustrated Parts Catalogue

  • Consumable Material List

  • Fault Isolation Manual

  • Aircraft Recovery Manual

  • Power Plant Built-up Manual

  • Dornier 328-all – Consumable Material List, Hard Copy

  • Dornier 328-x00 – Component Maintenance Manual Manufacturer, Set of Hard Copies

  • Dornier 328-x00 – Corrosion Prevention and Control Program Manual, Hard Copy
  • Dornier 328-all – Component Repair Manual, Hard Copy

  • Dornier 328-x00 – Fault Isolation Manual, Hard Copy

  • Dornier 328-x00 – Ground Handling and Servicing Manual, Hard Copy

  • Dornier 328-x00 – Set of In-Service Technical Information (ISTI), Hard Copy

  • Dornier 328-all – Illustrated Tool and Equipment Manual, Hard Copy

  • Dornier 328-x00 – Maintenance Planning Document (incl. Excel Data Base)

  • Dornier 328-x00 – Maintenance Requirements Document, composed of:

  • Airworthiness Limitations Document

  • Certification Maintenance Requirements Document

  • Maintenance Review Board Report

  • Dornier 328-x00 – Nondestructive Testing Manual, Hard Copy

  • Dornier 328-x00 – Power Plant Built-up Manual, Hard Copy

  • Dornier 328-x00 – Rescue Manual, Hard Copy

  • Dornier 328-x00 – Structure Repair Manual, Hard Copy

  • Dornier 328-x00 – System Schematics Manual, Hard Copy

  • Dornier 328-x00 – Wiring Manual, Hard Copy

Modification &
Completion

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At Deutsche Aircraft, innovation is more than a goal, it is our heritage. Guided by the pioneering spirit of Claude Dornier, we blend decades of aeronautical expertise with a forward-thinking approach to solve the most complex challenges in regional aviation.

Our philosophy is rooted in the belief that technical precision and creative engineering can be combined to produce limitless solutions for our global customers. From the precision manufacture of a single quality-controlled part to the full-scale completion of an entire aircraft, we possess the specialized knowledge and facilities to deliver excellence at every scale.

"To surprise is to succeed." Following the Dornier tradition, we continue to push the boundaries of aviation, ensuring our customers stay ahead of the curve in a rapidly changing industry.

Authorized
Service Center

As an authorized service center in the United States of America our partner Straight Flight Inc. offers a wide range of maintenance services for your Dornier 328.

Authorized Service Center Straight Flight Inc.

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